Schaefer’s Soft Water

Text Messaging Policy

Text Messaging Policy

At Schaefer’s Soft Water, we are committed to respecting your privacy and complying with all applicable laws and regulations regarding the use of text messaging for marketing and communication purposes. This policy outlines how we use SMS (Short Message Service) to communicate with customers and what you can expect when you opt in.

1. Consent to Receive Text Messages

By submitting your phone number through our website forms or other opt-in mechanisms, you provide express written consent to receive SMS/text messages from Schaefer’s Soft Water regarding your inquiry, service updates, promotions, or appointment scheduling.

  • Message Frequency: Messages may be sent periodically based on your inquiry and ongoing customer relationship. Frequency may vary.

  • Message & Data Rates: Standard message and data rates may apply from your carrier. Check with your mobile provider for details.

2. Opting Out of Text Messages

You can opt out of receiving text messages at any time:

  • Text STOP to any message you receive from us to unsubscribe.

  • You may also contact us directly at [insert phone number] or [insert email] to request removal from our messaging list.

Once you opt out, we will no longer send you SMS messages unless you re-subscribe.

3. Privacy and Data Use

We will never sell, rent, or share your phone number or personal information with third parties for their marketing purposes.

  • Your phone number is used solely to provide you with the services and communication you’ve requested.

  • We maintain records of consent, messages sent and received, and opt-out requests in accordance with compliance standards.

For more information, please review our full Privacy Policy.

4. Compliance

Our messaging practices comply with:

  • The Telephone Consumer Protection Act (TCPA)

  • CTIA Messaging Principles and Best Practices

  • New FCC opt-out requirements (effective April 11, 2025)

All SMS messages are sent using a TCPA-compliant text messaging platform and originate from a registered, verified business number.

5. Contact Us

If you have any questions regarding this policy or your SMS preferences, please contact us:

Schaefer’s Soft Water
824 N. Church Street Watertown, WI 53098
Phone: 920-261-3908 / 800-633-7440
Email: info@schaeferssoftwater.com